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Refund Policy

If you are not happy with your Psychic Reading with one of Psychics, Mediums and Clairvoyants, please follow the procedures below in order to get a full refund for your reading.

Refunds

We aim to provide you with the best Psychic Reading experience and the best Psychic available at the time of your call. However there could be different reasons on why you are not satisfied with your reading.

You are entitled to a Full Refund credited to your account if you are not satisfied with the reading. (Valid for Credit Card Readings only).

Please terminate the reading at 15 minutes if you are not satisfied. You must contact Access Positive directly to authorise your refund immediately after the call. Please call us on:

• Australia 1800 732 337 (1800 READER)
• New Zealand 09 925 0444
• USA and CANADA 1 888 22 22 338
• UK (0) 870 495 8019
• OVERSEAS dial 00 618 6389 5533, international call cost apply
• Service provider: Access Positive

1. Credit Card Psychic Reading

If you paid using your credit card for you Psychic Reading, please call the Helpdesk from one of our numbers below and notify the operator the details of your Psychic Reading such as:

• your name
• date of the call
• the psychic you spoke to
• the reasons for being unhappy with the reading

As we do not keep your credit card numbers in our system we will need to get your credit card number to give the refund back to your account. We can only give refunds back into the same credit card account you used for our service.

2. Phone Psychic Readings

If you called our 1900 number and spoke to the Psychic and was not happy with the reading, please call our Customer Service Line at 1800 732 337 and supply us with the details of your call.

You will need to send us a copy of your Phone bill which shows the number of minutes you spoke to the Psychic and the details of the call. Your phone bill should also show our 1900 Number. Kindly prepare the following details below when you give us a call:

• your name
• date of the call
• the psychic you spoke to
• please note we cannot give refunds for 1900 number services because they were charged by Telstra and not by us. However we can give you a 10 minute Free Reading with one of our Psychics.

Please Note: If you think you were incorrectly charged on your Phone Bill please check that the charge was made from one of our numbers and/or services. If not you will need to get in contact with Telstra to find the phone provider who billed your account. You can also Google the 1900 number that was billed on your account to see the phone provider that offers the 1900 number. If you need further help please call the helpdesk on 1800 732 337.

For all other enquiries regarding billing and charges please call the helpdesk. We will try to resolve the issue as soon as we can.

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Provide a psychic platform where visitors to this site can obtain a reading with professional psychics, mediums and clairvoyants. Visitors to this site to obtain solutions and answers to everyday problems or challenges that confronts them at a reasonable price with the best possible outcome.

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